Terms of Service

🌿 Who We Are

GlowIN21 Skincare Beauty is a Malaysia-based skincare brand offering recovery-focused, treatment-oriented, and beauty-enhancing skincare products designed to support healthier-looking skin. Our store is hosted on EasyStore, which provides the e-commerce platform we use to sell our products to you.

🔞 Who Can Use This Site

You must be at least the age of majority in your country or region of residence to use this site, or have permission from a parent or legal guardian to do so. You agree not to use our website or products for any unlawful or unauthorized purpose.

🛡️ Using Our Website Responsibly

You agree that you will not:

✓ Copy, reproduce, resell, or exploit any part of the website or its content without our written permission
✓ Use the site for any unlawful activity, harassment, fraud, or the spread of misleading information
✓ Upload or transmit viruses, malware, or other harmful code
✓ Scrape, spam, phish, or attempt to interfere with the site's security or normal operation

We reserve the right to refuse service, restrict access, or terminate your use of the site at our discretion if we believe these Terms have been violated.

🏷️ Product Information

We make every effort to keep product descriptions, pricing, and images accurate and current, but we don't guarantee that all content on the site is error-free or complete. Colours may appear differently depending on your device's display. We reserve the right to correct errors, update product details, or change pricing and availability at any time without prior notice — including after an order has been placed.

🛒 Orders & Payment

By placing an order, you confirm that the billing and contact information you provide is accurate and complete. We reserve the right to refuse, limit, or cancel any order at our discretion, including orders we suspect to be fraudulent or where quantities appear unusual for personal use. Prices are subject to change without notice, and we may modify, limit, or discontinue any product or service at any time.

🚚 Shipping & Delivery

Delivery timeframes stated on our site are estimates only and may vary depending on courier availability, location, and circumstances outside our control. Full details are available in our Shipping Policy.

🔁 Returns & Refunds

Any return, exchange, or refund request is subject to the terms of our separate Refund Policy, which we encourage you to review before making a purchase.

🔗 Third-Party Tools & Links

Our site may link to or make use of third-party websites, plugins, or tools that we don't control. We aren't responsible for the content, accuracy, or practices of any third party, and any use of third-party tools or sites is at your own risk. We recommend reviewing their terms before engaging with them.

👤 Your Account

If you create an account with us, you're responsible for keeping your login details confidential and for all activity that occurs under your account. Please keep your account information accurate and up to date. We aren't liable for losses arising from unauthorized use of your account.

💬 Feedback & Content You Share

If you submit reviews, comments, or other feedback to us, you agree that we may use, edit, publish, or share that content for marketing or operational purposes without compensation or further obligation to you. You confirm that anything you submit doesn't infringe on the rights of others or break any applicable law.

🔒 Your Personal Information

Any personal information you provide through this site is handled in accordance with our Privacy Policy.

⚠️ Disclaimer & Limitation of Liability

Our website and products are provided on an "as is" and "as available" basis. We don't guarantee the site will always be uninterrupted, secure, or error-free. To the fullest extent permitted by law, GlowIN21 Skincare Beauty is not liable for any indirect, incidental, or consequential damages arising from your use of the site or our products.

🤝 Indemnification

You agree to indemnify and hold GlowIN21 Skincare Beauty, its employees, and partners harmless from any claims or expenses arising from your breach of these Terms or misuse of the site.

⛔ Termination

We may suspend or terminate your access to the site at any time if we believe these Terms have been violated. Provisions that reasonably should survive termination — including liability and indemnification — will continue to apply.

⚖️ Governing Law

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

📄 Entire Agreement

These Terms, together with our Shipping Policy, Refund Policy, and Privacy Policy, form the entire agreement between you and GlowIN21 Skincare Beauty regarding use of this site, superseding any prior agreements or communications.

💬 Contact Us

Questions about these Terms can be sent to: admin@glowin21.com