Shipping & Delivery Policy

📍 Where We Ship

✓ West Malaysia
✓ East Malaysia
✓ Singapore
✓ Other Southeast Asian countries

Not sure if we cover your area? Email us at admin@glowin21.com before checking out.

🚚 Delivery Timeframes

These timeframes begin once your order has been dispatched, not from the date of purchase. Actual delivery may vary due to courier workload, weather, public holidays, or customs processing on cross-border shipments.

📦 Processing Time Before Dispatch

Orders are packed and handed to our courier within 1–3 business days of payment being confirmed. We don't process or dispatch orders on weekends, public holidays, or during major promotional campaigns, when order volumes may push this slightly longer.

A shipping confirmation with tracking details will be emailed to you once your parcel has left our hands.

🛡️ Shipping Fees & Standard Insurance

Shipping fees are calculated at checkout based on your delivery destination and parcel size/weight. All orders — local and cross-border — are shipped with standard insurance coverage included at no extra cost, protecting against loss or damage in transit.

If you'd like added coverage beyond the standard protection, optional additional insurance is available for purchase at checkout.

We may run free-shipping or minimum-spend shipping promotions from time to time; these are offered at our discretion and can change without notice.

🌏 Customs Duties & Import Taxes (Cross-Border Orders)

For orders shipped to Singapore or other Southeast Asian countries, any customs duties, import taxes, or related charges imposed by the destination country are the responsibility of the buyer. These are not included in your order total or shipping fee, and GlowIN21 has no control over how much (if any) your local customs authority may charge.

All cross-border orders are covered under our standard insurance policy. If you'd prefer full insurance coverage for added peace of mind, this is available as an optional add-on at checkout for an additional fee.

✏️ Getting Your Address Right

Please double-check your delivery address and contact number before submitting your order. GlowIN21 is not responsible for delays or failed deliveries resulting from incomplete or incorrect information provided at checkout. Parcels returned to us due to address errors may incur a re-delivery fee before we can resend them.

🔍 Tracking Your Order

Once dispatched, your tracking number will be sent by email. Courier systems may take several hours to reflect movement after a parcel is picked up, so please allow some time before checking status.

⚠️ If Your Parcel Is Delayed, Lost, or Damaged

Delayed or lost parcels: Contact us and we'll liaise with the courier to investigate. GlowIN21 cannot be held liable for delays caused by courier disruptions, customs holds, weather events, or other circumstances beyond our control — though our standard insurance coverage applies where applicable.

Damaged parcels: Photograph the damage as soon as you receive it and reach out to us within 48 hours of delivery so we can assess and assist.

🔁 Repeated Delivery Attempts

Couriers generally attempt delivery more than once. If delivery fails repeatedly due to an unreachable recipient or incorrect address, the parcel may be returned to us, and a re-shipping fee will apply to send it out again.

💬 Questions?

Reach us anytime at admin@glowin21.com — we're happy to help with anything shipping-related.