Refund & Returns Policy

🗓️ Return Window

We accept return requests within 7 days of receiving your order. Requests made after this window unfortunately cannot be accepted.

To start a return, email us first at admin@glowin21.com — please don't send anything back before hearing from us. Once your return is approved, we'll provide you with the correct return address.

✅ Return Conditions

To qualify for a return, your item must be:

✓ Unused, unopened, and untampered with
✓ In its original, sealed packaging
✓ Accompanied by your order number or proof of purchase

For hygiene and safety reasons, we're unable to accept returns on any skincare product that has been opened or used.

🚫 Items That Can't Be Returned

✓ Opened or used skincare products
✓ Sale or clearance items
✓ Gift cards and promotional/free gift items
✓ Personalized or customized products

📸 Received a Damaged, Defective, or Wrong Item?

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or not what you ordered — do not open or unseal the packaging, even if you suspect leakage or damage inside. Contact us within 48 hours of delivery with:

✓ Your order number
✓ Clear photos of the item in its original, sealed packaging showing the issue
✓ Photos of the outer parcel packaging, if relevant

Once we've reviewed your case, we'll arrange an AWB (airway bill) for return shipping at no cost to you, and work with you on the best resolution — whether that's a replacement or a refund.

📦 Return Shipping Costs

For damaged, defective, or incorrect items: we cover return shipping via AWB, as outlined above.

For all other approved returns: return shipping is the customer's responsibility, and shipping fees are non-refundable.

💳 Refund Process

Once your returned item is received and inspected, we'll email you to confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider, but typically takes 7–14 business days to reflect. Original shipping charges are non-refundable unless the issue was caused by our error.

⏳ Haven't Received Your Refund?

If some time has passed and your refund still hasn't come through:

1. Check your bank account or card statement again
2. Contact your bank or card provider — processing delays are common on their end
3. If it's still missing after a reasonable wait, contact us and we'll help follow up

🔄 Exchanges

We don't currently offer direct exchanges. If you'd like a different product, please complete an eligible return and place a new order separately — except in cases of damaged, defective, or incorrect items, which are handled through the process above.

💬 Contact Us

For anything related to returns or refunds, reach us at:

admin@glowin21.com